This article comes to us from our guest blogger Jack Thomas a HR manger from a large multi-national corporation.
There are a lot of buzz words floating around in business these days. Mentoring, Coaching, Paradigms, Teamwork, etc… But I’d like to give you the scoop on really impressing someone who is interviewing you for a position. I like to call it the New Buzzword- WORK ETHIC.
I’ve interviewed numerous people for positions and fellow colleagues ask me what it is that impresses me the most from applicants. It is too easy to ask people to tell if they’re a team player or if they’re coachable. There is really no way to verify the answer. The applicant can make up just about anything and you either believe them or you don’t. There’s also a lot of talk about generation X or generation Y personalities and how they determine how people will fit into the workforce.
While all of these have merit, the bottom line is this: A person has to be willing to come to work, on time, do the job you’ve requested and trained them for, and help the company produce a profit from the work being done. That’s as simple as I can break it down. So when I’m interviewing someone, or if you are the person doing the interview, you want to find out what their work ethic is. What those in Human Resources are finding across the country is this- All the training and coaching mean nothing if you can’t retain people that won’t come to work!
A good work ethic, or lack thereof, also has great economic ramifications. Every time anew person is hired, the employer assumes costs related to training, orientation, and a learning curve while the person becomes acclimated to their job. Every time someone fails to live up to the expectations, the process must repeat itself, costing the employer time and considerable resources. Think about it. Have you ever heard someone say of an employee, “They do a great job-when they’re here.” Then why are they still there? In these economic times, there are too many people who are willing to come to work to compromise and retain those who are not.
It is in many cases, however tough to get rid of people once they have their “foot in the door.” Therefore, it is imperative to select the right person in the first place. I’d like to give you some tips to assist in assessing someone’s work ethic, including your own. Here are some sample questions-
1.) Can you give me an example of when you went beyond the scope of your responsibility to either assist a customer or complete a task? Who can verify this?
2.) I want you to give me an example of what you consider to be good attendance.( Upon responding, ask the follow-up)- Does your work record reflect that you have good attendance following the guidelines you just described for me?
3.) Use an example- Employee A is an outstanding worker, but has a tendency to be late 2 or three times a week. Employee B is steady, but not outstanding, but is always prompt and pays attention to detail. Which employee would you describe yourself as? Give me specific examples from your previous employment that could verify this. (What you really want of course is the combination of both. The person who is outstanding AND has a good attendance record.)
4.) I’ve assigned a task to you that has a 2 week deadline. At the end of week one, you realize you may not get the job done in time. What would you do? ( This one allows them to be creative, and although you may not be able to verify the answer,a person’s true work ethic is exposed under pressure. If they can’t come up with a good answer now, they won’t when it comes to crunch time either.)
5.) Instead of asking if they are trainable, or coachable, ask them to describe a time when they were working and knew nothing about the task assigned. Have them tell you how they learned what to do and how the contributed to the success of the task.( This will encourage them to speak not only of how they were trained, and if it was effective, it also gives insight into how hard they tried themselves to learn. It may also bring out some personalities that show drive and initiative, which are things that are near impossible to teach!
I hope you’re getting the idea. WORK ETHIC involves the total scope of how someone views their employment and responsibility to the task at hand. It relieves the pressure of having to find out,mostly too late, if the person selected really can fit into the position being offered. Of course use a quality pre-employment screening service so that nothing slips through the cracks, and to ensure there is not other reasons to pass on the hiring of the applicant. If you would like to read more tips about the hiring and interview processes, check out the free advice at http://www.safeemployer.com